Return and exchange of GRITANA goods –
In accordance with current legislation, we return and exchange products during 14 days from the moment of receipt of the goods by you on condition of integrity of returned products and packing (availability of saved shortcuts, but the, packaging with a barcode; no traces of socks, stains and other contaminants). Please pay attention, that all costs associated with the delivery of the goods are borne by the buyer, except in cases of industrial failure, our mistake, resort. Also, if the thing did not suit you, You can exchange it for another size or any other thing on the site, to do this, you need to place a new order on the site, choosing the thing you like to replace and write in the comments to the order, what is an exchange. Address for sending in case of exchange / return – m. Odessa, from. Nova Poshta №63, +38 099 424 88 65. After receiving the item, we will check its integrity and send you the replacement you have chosen or refund the amount of the refund according to the invoice to the bank account provided by you. (details). The timing of the exchange depends on when we receive the return parcel from you. After receiving a notification from Nova Poshta about the arrival of the return, within 2 working banking days, we will send you a replacement for your return. Payment term – 3 working banking days after receiving our parcel. Pre-paid, but orders not picked up on time are re-sent subject to reimbursement of transport costs (Nova Poshta services in both directions). Or by agreement of the parties will be refunded for the order to the card account of the buyer less transportation costs. If, if the customer has not picked up the parcel during the free / guaranteed storage period (5 working days) on “New Mail” all subsequent orders are sent only in case of partial or full prepayment. The online store is not responsible for the work of third parties (transport companies, financial institutions and more).
Return and exchange “Goods partners”-
“Partner products” subject to return / exchange on standard terms. Please pay attention, that the terms of the exchange and refund in case of return are 7-10 working banking days.
Questions related to partner products
More details about partner products-
GRITANA cooperates only with officially registered partners, guaranteeing the quality and authenticity of every thing, which you will buy from us. Our procurement specialists make every effort to expand the range and create a quality and most profitable offer for our customers..
Return and exchange “goods partners”-
In accordance with current legislation, we return and exchange products during 14 days from the moment of receipt of the goods by you on condition of integrity of returned products and packing (availability of saved shortcuts, but the, packaging with a barcode; no traces of socks, stains and other contaminants). Please pay attention, that all costs associated with the delivery of the goods are borne by the buyer, except in cases of industrial failure, our mistake, resort. Also if the thing did not suit you, You can exchange it for another size or any other thing on the site, to do this, you need to place a new order on the site, choosing the thing you like to replace, and write in the comments to the order, what is an exchange. Address for sending in case of exchange / return – m. Odessa, From. Nova Poshta № 63, by phone number 0674813508. After receiving the thing, we will check its integrity, and we will send you the replacement you have chosen or refund the refund amount according to the invoice to the bank account provided by you (details). The timing of the exchange depends on that, when we receive a return parcel from you, after receiving a message from “Nova Poshta” about the arrival of the return, within 5 working banking days, we will send you a replacement for your return. Payment term – 5 working banking days after we receive the parcel. Pre-paid, but orders not picked up on time are re-sent subject to reimbursement of transport costs (Nova Poshta services in both directions). Or by agreement of the parties will be refunded for the order to the card account of the buyer less transportation costs. If, if the customer has not picked up the parcel for free / guaranteed shelf life (5 working days) at Nova Poshta all subsequent orders are sent only in case of partial or full prepayment. The online store is not responsible for the work of third parties (transport companies, financial institutions and more).
Promotions, loyalty programs, promocode for “goods partners”-
Please pay attention, that shares, знижки та промокоди GRITANA не діють на «Товари партнерів». For “goods partners” separate loyalty programs and bonuses are provided. If, якщо у вас в одному замовленні будуть присутні товари GRITANA і партнерів одночасно, discount and loyalty program will work only on GRITANA products .
Wholesale prices for “goods partners”-
Please pay attention, what “partner products” do not count towards the number of bulk order units, they are not subject to wholesale prices. When, если у вас в одном заказе будут присутствовать товары GRITANA и партнеров одновременно, оптовая скидка сработает лишь на товары GRITANA.
Other common questions about the work of the online store:
Closed sale-
Our site conducts unprecedented sales with real discounts up to 80%. Sales are held every two weeks, You can find out about the start date of the sale in the "Promotions" section of the website. Unfortunately, we do not know in advance which product will participate in the Closed Sale. Discounts are available only for the range, which is present in the Closed Sale, and not for the entire range of the site. To participate in the closed sale you must subscribe to the e-mail newsletter on our website. On the day of the Closed Sale you will receive a letter in the mail with the start date and promo code, which must be entered in the Cart in the field "Apply coupon" to receive the corresponding discount. You can also use the coupon when placing an order in the last field "Payment". Please pay attention, that Discounts of the Closed Sale do not apply to "partner goods".