Delivery questions, payment and return of goods.
When ordering and prepayment for an order from 1000 UAH. free delivery. In case of payment for the order upon receipt, the client pays a commission for "Cash on delivery" (New Mail charges 20 UAH. +2% from the transfer amount). We make the shipment by the transport company Nova Poshta, on an individual basis, large wholesale orders are delivered to other transport companies at the request of the client. For Ukrainian customers, we have no minimum order, we send from 1 units, wholesale from 5 units. Pickup of goods is missing. When, if the order contains Gritana Products and partner products together, at the buyer's decision, the goods are dispatched after consolidation (until the partner's goods are received at the Gritana warehouse) one parcel or separate parcels.
Delivery of goods takes about 3-5 working days from the date of payment of the order, in this case, we first contact the client through the specified communication channels to discuss the order. In some cases, the goods may be delivered separately from the main package, by prior agreement of the client. “Partner products” always paid by the client independently according to the company's tariffs “New Mail”. When, if the order contains Gritana Products and partner products together, at the buyer's decision, the goods are dispatched after consolidation (until the partner's goods are received at the Gritana warehouse) one parcel or separate parcels.
We accept payment on the bank card, cash on delivery Nova Poshta, as well as to the current account. Please pay attention, that Nova Poshta separately charges additional money for the “Cash on delivery” service (2%, but not less 25 UAH), and this payment has nothing to do with our online store and is paid by the client independently. With time, cost and delivery time, I ask you to familiarize yourself on the site – https://novaposhta.ua/
“Partner products” payable on standard terms.
In accordance with the current legislation, we carry out the return and exchange of products within 14 days from the moment you receive the goods, subject to the integrity of the returned products and packaging (the presence of saved shortcuts, but the, barcode packages; no traces of wear, stains and other dirt). Please pay attention, that all costs associated with the delivery of the goods are borne by the buyer, except in cases of manufacturing defects, our mistake, resort. Also, if the item did not suit you, You can exchange it for another size or any other item on the site, for this you need to place a new order on the website, choosing the item you like for replacement, and write in the comments to the order, what is this exchange. Shipping address in case of exchange / return – r. Odessa, Department. New Mail No. 8, +38 099 424 88 65. After receiving the item, we will check its integrity, and we will send you the replacement you have chosen or refund the refund amount according to the invoice to the bank account provided by you(requisites). The timing of the exchange depends on, when we receive the return package from you, after receiving a notification from Nova Poshta about the arrival of the return, within 2 working banking days, we will send you a replacement for your return. Payment term – 3 working banking days after we receive the parcel.
“Partner products” are subject to return / exchange on standard terms. Please pay attention, that the timing of the exchange and refund in case of return is 7-10 days of business banking days.
Questions related to products of partners
Gritana works only with officially registered partners, guaranteeing the quality and authenticity of every item, which you buy from us. Our procurement experts, make every effort , to expand the range and create a high-quality and most advantageous offer for our customers.
We accept payment on the bank card, cash on delivery Nova Poshta, as well as to the current account. Please pay attention, that Nova Poshta separately charges additional money for the “Cash on delivery” service (2%, but not less 25 UAH), and this payment has nothing to do with our online store and is paid by the client independently. With time, cost and delivery time, I ask you to familiarize yourself on the site –novaposhta.ua For wholesale customers, the costs associated with cash on delivery Our company undertakes.
Delivery of goods takes about 3-5 working days from the date of payment of the order, in this case, we first contact the client through the specified communication channels to discuss the order. In some cases, the goods may be delivered separately from the main package, by prior agreement of the client. “Partner products” always paid by the client independently according to the company's tariffs “New Mail”. When, if the order contains Gritana Products and partner products together, at the buyer's decision, the goods are dispatched after consolidation (after receiving the partner's goods at the Gritana warehouse) one parcel or separate parcels.
In accordance with applicable law, we carry out the return and exchange of products within 14 days from the moment you receive the goods, subject to the integrity of the returned products and packaging (the presence of saved shortcuts, but the, barcode packages; no traces of wear, stains and other dirt). Please pay attention, that all costs associated with the delivery of the goods are borne by the buyer, except in cases of manufacturing defects, our mistake, resort. Also, if the item did not suit you, You can exchange it for another size or any other item on the site, for this you need to place a new order on the website, choosing the item you like for replacement, and write in the comments to the order, what is this exchange. Shipping address in case of exchange / return – r. Odessa, Department. New Mail No. 8, +38 099 424 88 65. After receiving the item, we will check its integrity, and we will send you the replacement you have chosen or refund the refund amount according to the invoice to the bank account provided by you(requisites). The timing of the exchange depends on, when we receive the return package from you, after receiving notification from “New Mail” about return arrival, within 5 working banking days, we will send you a replacement for your return. Payment term – 5 working banking days after we receive the parcel.
Please pay attention, what shares, Gritana discounts and promotional codes do not apply to "Partner Products". For “partner products” separate loyalty programs and bonuses are provided. When, if you have products from Gritana and partners in one order at the same time, discount and loyalty program will work only for Gritana products.
Please pay attention, what “partner products” do not count towards the number of bulk order units, they are not subject to wholesale prices. When, if you have products from Gritana and partners in one order at the same time, the wholesale discount will work only on Gritana products.
Other frequently asked questions about the online store:
Our site is running unprecedented sales, with real discounts up to 80% for a discounted product. Sales are held every two weeks, about the start date of the sale, You can find out in the section "Promotions" on the website. Unfortunately, we do not know in advance, which product will participate in the Private Sale. Discounts are provided, only for assortment, which is in the Private Sale, and not for the entire range of the site. To participate in a closed sale, You must subscribe to the e-mail newsletter on our website, on the day of the start of the Closed Sale, You will receive an email with a start date and a promo code, which must be entered in the Shopping Cart in the "Apply Coupon" field to receive the corresponding discount. You can also apply a coupon when placing an order in the last field "Payment". Please pay attention, that the Closed Sale discounts do not apply to "partner products".
The site constantly has promotions and loyalty programs, closed sales, about them you can see in the section "Promotions on the site". Moreover, we ask you to familiarize yourself with the permanent markdown products page. We also provide free shipping to all our customers, regardless of the order amount.. Please pay attention, that promotions and discounts do not apply to "Partner Products". When, if you have Gritana and partner products in one order at the same time, discount and loyalty program will work only for Gritana products.
The promo code will be sent to you in a letter to your e-mail, depending on the promotion you subscribed to. We remind, what's the promo code for the Private Sale, You can see on the Closed Sale page, at the beginning(the top) catalog. After receiving the promo code, select a thing to order by clicking the "Buy" button, and go to the cart (you can go to the basket automatically or by clicking on the basket icon in the upper right corner). After that, in the field "Coupon code" you need to insert your coupon and click "Apply Coupon". Also apply the promo code in the same way, You can when placing an order on the "Payment" tab.
In this case, you need to contact the managers, indicate your promo code, and the situation, at which you failed to apply it, the office staff will recalculate your order taking into account the discount, will tell, what to do when shaping the future in this situation. Before, please check the folder “Spam” in your mailbox, and also clarify whether you have used this promo code before. We remind, that you cannot apply a promo code more than once or get a discount for the same action. Please pay attention, that promotional codes do not apply to "Partner Products". When, if you have Gritana and partner products in one order at the same time, discount and loyalty program will work only for Gritana products.
Availability of goods on the site is up-to-date, sizes available to order are indicated in the catalog of goods in the column "sizes" under the price, as well as inside the product card in the "Dimensions" field. If the article you need is now "Out of stock", You can leave a request, by clicking on the "Notify when available" button, the button is inside the product card under the price. After the product appears on the site, You will receive a corresponding letter with a notification to the email address you left.!
Please pay attention, that all things are measured individually, these measurements are registered inside the product card of the article you need in the "Details" section. Where the first number is the measurement of a thing in an unstretched state, and the next one through the dash is how much the thing stretches when stretched. Also in the description of measurements we indicate the extensibility of the fabric., I ask you to pay attention to this property of the thing. If you have not guessed with the size - you can always change the size, or exchange for any other item from the site.
For, to get the Price List for Large / Medium Wholesale (from 100 000 rub / 50 000 UAH) or dealer conditions, I ask you to write to the mail -
Dropshipping partners receive products at retail prices -30%. No minimum order, let go of 1 units. For, to get a discount for "Dropshipping" you need to indicate in the "Comments" field in the shopping cart, link to your online store, social page. the network, and also a link to another source, where do you sell. I also ask you to drop data and links, to be seen, that you are the owner, or a resource employee, to which you refer (e-mails matched, phones, etc.) Also if you send, directly to your client, I ask in the field “Comments (1)” specify in the order basket, you are welcome, Contact details (FULL NAME., delivery address, telephone) final recipient Apply for registration “Dropshipper” You can on
Please pay your attention, that you can download all collections WITHOUT A WATERLIGN directly from the site on this page. Or go to the section “Dealers”, where all types of automatic unloading are presented.
«Gritana» – officially registered trademark in Ukraine and CIS countries, owns full brand copyright, in accordance with the current legislation of the countries, where products are sold, possesses all legal and permissive documents. TM “Screaming” has its own production facilities in Ukraine, independently controlling the entire line of production processes, thanks to our own highly qualified team in the field of quality production, we use modern sewing methods and high quality fabrics and accessories.
All statuses of the Friends accumulative program&Family give you access to private promotions, gifts, information about fashion events. BASE – Accumulated 1000 points, you get personalized discounts, access to private sales, and other loyalty programs. BRONZE - Accumulated 5 000 points, you get a discount 5% SILVER - Accumulated 10 000 points, you get a discount 7% GOLD – Accumulated 20 000 points, you get a discount 10% PLATINUM – Accumulated 100 000 points, you get a discount 15% DIAMOND – Accumulated 200 000 points, you get a discount 20% In addition, for every 100 points, You get 1 UAH. to your savings account, you can use the funds accumulated on the account when buying. HOW IT WORKS How to get points?! Points are awarded for each hryvnia spent on a purchase. You can also earn points for the reviews you leave., subscribing to our newsletters and taking surveys. How to find out, what is my discount? Points are automatically accumulated to the email address, which was specified when ordering You can find out the number of accumulated points in your personal account How to apply your discount? Loyalty program discount is accrued after discounts on coupons and promotions To apply a loyalty program discount, log in and select "Apply coupon" in the basket Points validity period - 1 year from the date of accrual.
Wholesale
- Minimum volume of bulk order – 5 units of goods. Any models, colors, dimensions.
- Any form of payment: cash, cashless payments, C.O.D..
- Delivery directly to your customers is possible – Dropshipping. In this case, the wholesale price goes from 1 product units.
- Loyalty programs.
Retail
- There is no limit on the quantity of the order.
- Delivery of goods is carried out by the transport company Nova Poshta in accordance with the current tariffs. Please pay attention, what operation “C.O.D” from Nova Poshta is a financial additional (banking) service, and it is paid by the client independently according to the tariffs of the company “New Mail”. You can find out more about the tariffs for the above service on the website New Mail
- Any form of payment: cash, cashless payments, C.O.D..
- Personal discount system.
- Return, exchange of goods.